If your desk is unresponsive and does not adjust.
To download the Troubleshooting Guide, click here.
1. Check for power to the desk.
- View instructions on how to check for power here.
2. Check for a foreign device
- Error Code E09
- View instructions on how to check for a foreign device here.
3. Check that the desk is not severely overloaded
- Error Code E41, E42, E43, Overload
- View instructions on how to check for overloaded desk here.
4. Check the Controller
- Plug in a new Controller into the Control Box. (❗️Service Tech Recommended ❗️)
- Adjust the desk up or down. If the desk starts to move, replace the defective Controller.
- After the Controller is replaced, synchronize the desk.
5. Check the Control Box
- Plug in the original Power Cord, Controller and Low-Voltage Cables into the new Control Box. (❗️Service Tech Recommended ❗️)
- Tip: Software 3002000 v1.37 is not compatible with the Active Touch Controller. Replace with a compatible Control Box with software that is labeled SW 3002000 v1.57.
- Adjust the desk up or down. If the desk starts to move, replace the non-working Control Box.
- After the Control Box is replaced, synchronize the desk.
6. Test individual Lifting Columns
- View instructions on how to test individual Lifting Columns here.
Troubleshooting Guide
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