DeskWizard devices use Wi-Fi to connect to a customer's network. In order to prepare your network for a DeskWizard installation, there are a few network implications to keep in mind.
DeskWizard devices utilize 802.11 b/g/n to operate on the 2.4ghz channel only. DeskWizard does not support the 5ghz channel.
Devices currently support WPA2-Personal for wireless security.
Data that is transmitted to and from devices are encrypted at rest and in transit via HTTPS and TLS 1.2.
Desk Management devices should be placed on a private protected subnet such as an IoT or Edge network.
We use the MQTT protocol to enable high-speed low-bandwidth communication. It is a protocol that is commonly used today to support the Internet-of-Things. It allows our devices to publish messages and subscribe to messages so changes to settings can be populated instantly.
DeskWizard devices need to communicate with the cloud-based Steelcase IoT Admin Portal hosted on Microsoft Azure. The following network ports will need to be opened on your firewall to allow Outbound traffic. The devices will also need access to DNS and NTP.
|67||UDP||DHCP||DHCP server needed to obtain a dynamic IP address|
|68||UDP||DHCP||DHCP server needed to obtain a dynamic IP address|
|123||UDP||NTP||Used for time synchronization|
HTTP via TLS 1.2 service
|8883||TCP||MQTT/S||MQTT via TLS 1.2 service|
DeskWizard devices call multiple services. Devices can be restricted to only allow communication to certain IP addresses, but service providers may change their utilized IP address ranges without any notification.
Service Providers that RoomWizard devices communicate with:
- Microsoft Azure (https://www.microsoft.com/en-us/download/confirmation.aspx?id=56519)
- Datadog Cloud Monitoring Service (https://ip-ranges.datadoghq.com/)